ebook: dealing with difficult people

Dealing with difficult peopleThis is not a book to be read from cover to cover. It is not War and Peace, although with a bit of luck it will give you some ideas on how to have more peace than war.It is a book to dip into, look for the character or situation you’re having problems with, find a solution, apply it and move on. Life is too short to spend it having a row with people.This is a book to scribble on the pages, rip bits out and do all the things with that your old school would give you detention for! This is a source book but not a reference book. A book to dive into but not to get immersed in.This is a book you can use to improve your own performance or use as a source of ideas to work in groups to improve the performance of your team.If all else fails it is a book just heavy enough to throw at someone who is being really difficult, without the risk of doing them any serious damage!To the uninitiated, difficult people can be the bane of your life, a blot on your landscape and a real pain to work with. This book is designed to help you to enjoy difficult people. Once you have the key, you can unlock them, influence them, get them working for you and they'll never notice.

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